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Advice needed for setting up an (in company) English program

 
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Rosemarie



Joined: 11 Sep 2007
Posts: 3

PostPosted: Tue Nov 09, 2010 1:52 pm    Post subject: Advice needed for setting up an (in company) English program Reply with quote

(I've x-posted this from another forum, hoping for more response)

Hello all,

I've been asked to set up an English training program from scratch for an European company that has ambitions to go international.

I've never done anything like this before and hope that some of you here can give me advice about what I need to consider or can direct me to online resources for further research.

I've been surfing the net but any extra info would be GREATLY appreciated!

Thanks
Rosemarie
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Guy Courchesne



Joined: 05 Jun 2004
Posts: 263
Location: Mexico

PostPosted: Tue Nov 09, 2010 3:46 pm    Post subject: Reply with quote

Rather than direct you to specific resources online, I'll point out some things I think you need to begin with.

-a good needs analysis report

Before you can do anything else, you'll need to figure out some of the parameters. What does this company do? What do they intend to do in the future (with the English instruction they want from you)? What resources - time, money, and equipment - can they dedicate to this effort? What media of communication are important in this work (a lot of email, a lot of telephone, face-to-face, etc)?

You'll want to know as much as you can about the students and their levels. You will want to plan out interviews for each to determine their levels (are you putting all the students in one class or dividing into groups?), their commitment to learning, their ability to come to class (don't underestimate the difference between what a company wants and what its employees can actually accomplish).

You will want to know if the company has any specific materials that you can use or must use. Specific company literature for example.

You'll want to know about specific time limits - is this an open-ended project? 3 month limit? This will help you set goals.

Much more to do of course, but that should be your starting point. Can you tell us a little more about the project?
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Rosemarie



Joined: 11 Sep 2007
Posts: 3

PostPosted: Tue Nov 09, 2010 10:58 pm    Post subject: Reply with quote

Many thanks Guy, for your response.

It's basically a company that is specialised in providing software support and consultancy to other companies within the insurance branch. It wants to expand internationally and I think there are plans to outsource some activities to India.

So activities involve consultancy, customer support and technical support.

The company itself is not too sure of what it wants from me exactly because this is all unknown territory for them. The the moment, the company is thinking along the lines of an in-house ESL resource for 1 or 2 days a week for a year.

So I have pretty much an open brief to make a plan. It feels alot like the blind leading the blind at this stage!!

cheers RM
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Guy Courchesne



Joined: 05 Jun 2004
Posts: 263
Location: Mexico

PostPosted: Wed Nov 10, 2010 2:24 pm    Post subject: Reply with quote

One or two classes a week as an "in house" resource says a lot..I am imagining an open format classes where people can drift in and out? That might make programming very hard.

You're almost better off working completely with the company's material and planning a few broad themes for each to follow, such as telephone simulations, pronunciation practice, dealing with problems, customer service, etc, and seeing what you can bring into each class directly from the workplace.
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